OneSole Shoes- FREE SHIPPING ON SETS & TOPS!

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Ask Jenn! -Onesole Shoes

Can I buy just a top for OneSoles, or do I have to buy a whole set? You can buy anything you like the OneSole makes.If you want a set, fill in your favorites from the three build a set products or if you want just tops or accessories- use the top product where you can fill in your selection, size and price.

Why don't have all the tops on your own web site? OneSole does a great job of showing all their tops, so why reinvent the wheel? Since they are always changing their line up, we'd spend valuable time making those changes instead of packing your orders.

Can I buy tops from OneSole that are on clearance with free shipping? No, You're welcome to add clearance tops to your order,you can only get one clearance top for every two other regular priced tops you buy- why? Because they are at the lowest price possible and we can't afford to give you free shipping on them.

I see that they offer four sizes of tops, how do I know what size I need?With the soles, if you take a 1/2 size, I'd round up. With an open shoe, that gives you a good perimeter and room for your foot to move and not come too close to an edge. As for the tops, getting the right size is essential to enjoying these shoes. Your foot should be held in place, but not strangled. For sole sizes 5/6 they recommend a small, for 7/8 they recommend a medium, for 9/10 they recommend a large and for 10/11 an XL maybe a good place to start. We break those recommendations every day. If you have a slim foot, you may want a medium top on a sole up to a 10 or so. It is not unusual for us to fit someone with a 9 and medium top. What would be best for us is that you have an opportunity to try OneSoles on and to test the fit of the different sizes. Since we offer free shipping, we are glad to send the first order with free shipping if you meet the criteria, but experimenting through the mail isn't fun for any of us.

I tried to order online, but I can't figure out where to put the right information? Just pick up the phone- we are glad to help. Are orders placed online easier for us- yes....are we too busy to talk with you direct- never (843) 682-3400, ask for Jennifer. If she is busy helping someone at the counter, she will be pleased to call you back ASAP.

Can I order a design show with crystal with out? Sure can, just put it in your first choice box- write no crystals following if you want extra insurance- that's no problem for us. Any design you see can be made with, or without crystals.

I remember you did shoe tops from photos- is that still available? Sure is, just email me your photo, or pattern or print and I will have them made into photo tops for you, no crystals are $30 and with crystals are $35. You can send a picture of a favorite child, pet or even have a shoe cover made to match your favorite top or pirse. Just write photo top in the design name window and then reference the order number in an email and attach your photo, 300 dpi or better makes a great shoe top.

Are the Strappies comfortable? We find people either love them or don't care for them. Are they as comfortable as the comfie tops- no, but they add a great variety of look to your shoe and are similar to the regular shoes we are all familiar with. Consider your foot shape when ordering, they come in full sizes, like your sole, so adjust accordingly. Strappies may take a wearing or two to settle in and conform to your foot, but they are worth the effort!

I measured my black solid top against the silkscreen tops and the black top is way smaller- what gives with that? The solid black tops are cut from a different material that most of the other tops. Black is a hard color to print, so they cut these tops from custom made material. The silkscreen material needs to be thinner to go through their 'direct to fabric' printer. So they evaluated how each stretches and cut the tops to accomodate the difference in their stretch. When silkscreen tops are printed with black, the color may look dark brown in the sun, this is because it is 'four color process' black meaning that the black is printed by adding all the printing colors, resulting in a softer black color. All tops are bound in black on the sides, no exceptions.

What if I get a top I don't like or order the wrong size? We'll ask you to first call or place another correct order with 'exchange' in the comment section. That's so we can get the right item on the way to you. Then we ask you to return them to us in perfect condition any way that is good for you. Then we send the replacement pieces with shipping at cost. We don't give refunds, but we have a liberal exchange policy.

Which is the best selling sole? I think the black leisure and the black elegance are probably our best sellers, but there is a shoe for everyone. The lowest heel is the leisure, great for a lot of walking or someone who has no business wearing higher heels, like me.The new cork leisure is quickly catching up with the others, it looks great with summer colors too. The Elegance is a nice height and has a pretty line to the toe and wedge. It is a stable shoe and dresses up great. The Traveler and Chic are great heels for those who like a really foxy shoe. Being able to own a couple of different styles of soles and being to wear any of your tops on any sole is why we love OneSole shoes.

I bought some similar shoes called Lexies- will those tops work on OneSoles? Sorry, they don't work on Onesoles, they have three smaller snaps instead of two industrial snaps. Lexies 'admired' the OneSole concept and designed their own shoe 'Made in China' shoe, they may have come too close to the OneSole concept and the two companies entangled in a lengthy lawsuit- the result of,I'm not sure. We've gone with OneSole right from the start and we made the right decision for us as far as quality, availability and long range evolution.

I bought a sole called the Classic- why did they stop making this style? Good news! The Classic is back and better than ever, this time they dressed it up with a black velvet top sole adding some comfort, appeal and good looks. This sole has always been my favorite sole and now it's back and improved! It's also a special price. A set is $79 and it still comes with two tops you choose, just like with the other sets. This is a great casual shoe- enjoy the second coming of the Classic.

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