SHIPPING CHARGES- Your final order may show shipping even if your order has qualified for free shipping. I am no web page wizard- so until I figure that challenge out, expect to see the shipping costs in print and that they will be removed before billing- I PROMISE! Some products ask you to purchase more than one product for free shipping.
WE DON'T ALLOW REFUNDS- BUT OUR RETURN POLICY IS LIBERAL-No exchanges or refunds on clearance items. If you need to make an exchange on regular priced items, PLEASE CALL OR EMAIL FIRST!!! I don't care for surprise packages. When you call or email me first, I can make sure that what you need in return will be available as soon as possible. In your package, please , tell me in a note who you are-what you're returning-what you want sent-and where it should be sent back to. Your return items need to be in perfect resell able shape and in the original packaging. We'll ask you to ship your item back any way you like, at your cost. We'll cover the shipping if the challenge was our mistake or if the item was flawed. If that's not the case, we'll ask you to cover the return shipping costs, which we can bill to your credit card you used to place the initial order. If you make a return and want credit on you charge card- you will be credited the amount less the cost of the original shipping.
FREE SHIPPING-Free Shipping is USPS Priority mail sent with in the Continental US-NO rush shipping is available. Each product has it's own requirement for free shipping:
SWITCHFLOPS- we offer free shipping for a sole and any other item.
ONESOLE-Orders enjoy free shipping for all regular priced items. We can't ship you clearance items.
PRIVACY POLICY- ArtWare is committed to protecting your privacy. We will be collecting personal information when you visit our site. We will keep them in a secure manor which allows us to be PCI compliant. We will never sell or otherwise make available your personal information to any outside source. We will be using your email and contact information to send you email-blasts about new products and specials at ArtWare. These will always have an opt out option in case you decide you wish to receive no information in the future.
SECURITY POLICY-Your payment method and personal information is always secure at ArtWare. Our Secure Sockets Layers (SSL) software is the Industry standard and among the best software available today for secure commerce transactions. Our system encrypts all of your credit card information and personal information so that it can not be read over the internet or accessed through our system. We do not store credit card numbers. We are PCI compliant and certified.
THANKS FOR THINKING OF ARTWARE-We appreciate you thinking of us for your order. We're a small company, well, actually it's just me and my dog Maddie, and she really can't help much, but lend moral support. So it's just me, running around like a chicken, helping customers at the counter, answering the phone and filling your orders before James comes to whisk away your packages.
Thanks for supporting a small independent retailer!
